Упражнения уровня IELTS по английскому языку. № 47.

ANSWERING THE PHONE IN RECEPTION

Familiarise yourself with the following instructions before answering the phone.

When you answer the phone, always say the name of the hotel and (1) identify yourself.
If the call is to make a reservation, (2) find out the caller's name and when she/he intends to stay in the hotel.
Ask the caller to (3) hold while you check if there are rooms available on the dates requested.
(4) Ask the caller if she/he has stayed in the hotel before.
It is generally advisable to (5) offer the highest quality room available first.
When the caller has made his/her choice of room, (6) inform the caller that the hotel requires confirmation by credit card or in writing.
Remember to (7) take the caller's contact details unless they are already in the reservations system.
Don't forget to (8) give the caller a reservation number.

(1) We'll wait for you until / after / before / 10 o'clock.
(2) If Oscar comes / came / will come / tomorrow, we'll take his car.
(3) She won't be able to do it if / unless / when / you don't help her.
(4) If / Unless / When / I grow up, I'm going to be a ballet dancer.
(5) I'll expect to see you at 9 o'clock if / unless / when / you call me to change the time.
(6) If you finish / have finished / will finish / your dinner, please help me with the dishes.
(7) We'll go to the movies tonight if / unless / when / there is something good showing.
(8) Peter helps / will help / has helped / you if you ask him.
(9) If / Unless / When / you work harder, you won't get promotion.
(10) If Laura is / was / has been / on time yesterday, why did her boss get so angry?